1. Access to and use of the internet
What percentage of people in this business use computers with internet access for their work?
Does this business use a fixed broadband connection to the internet for business purposes?
What is the maximum contracted download speed of the fastest fixed internet connection used by your business?
Is the speed of your fixed line connection(s) to the internet sufficient for the needs of the business?
Does your business have any of the following platforms?
- App
- Own website
- Social media pages
- Website placed via third party
- None of the above
During 2022, did your business use any digital marketing strategies to improve traffic to its website or app?
Back to table of contents2. E-commerce sales
During 2022, did this business make any e-commerce sales?
During 2022, what was your business's turnover from e-commerce sales?
During 2022, which areas did your business make e-commerce sales to?
UK
European Union countries
Other European countries
Africa
Australasia and Oceanic
Asia
The Americas and Caribbean
How much of the value in turnover from e-commerce sales, came from the following areas?
UK
European Union countries
Other European countries
Africa
Australasia and Oceanic
Asia
The Americas and Caribbean
During 2022, which customers located outside the UK did your business make e-commerce sales to?
Private consumers
Public authorities
Other business
How much of the turnover from e-commerce sales to customers located outside the UK came from the following type of sale?
Turnover from e-commerce sales to private consumers
Turnover from e-commerce sales to public authorities
Turnover from e-commerce sales to other businesses
During 2022, what type of e-commerce sales did your business make to customers located outside the UK?
Sales of goods
Sales of services
How much of the turnover from e-commerce sales to customers located outside the UK, came from the following type of sale?
Turnover from e-commerce sales of goods
Turnover from e-commerce sales of services
During 2022, what platforms did your business use to make e-commerce sales to customers located outside the UK, came from services which were digitally delivered?
During 2022, what platforms did your business use to make e-commerce sales to customers located outside the UK?
Sales via your own website or app
Sales via an online marketplace
Sales via EDI
Other
How much of the turnover from e-commerce sales to customers located outside the UK came from each platform?
Turnover from e-commerce sales via your own website or app
Turnover from e-commerce sales via your own social media
Turnover from e-commerce sales via EDI
Turnover from e-commerce sales via other platforms
During 2022, did your business experience any of the following difficulties when selling to customers located in European Union countries via a website or app?
Adapting produce labelling for sales
Difficulties resolving complaints and disputes
Language barriers when communicating with customers
High costs of delivering or returning products
Restrictions from business partners to sell to certain EU countries
We did not have any of these difficulties
During 2022, did your business experience any of the following difficulties when selling via an online marketplace?
Changes to your account or product listings by the platform
Communication difficulties
Difficulties with information exchange
Fees and commission charged by the platform
Issues relating to the terms and conditions between the platform and the business
Pricing of products on the platform
The processing of payments and refunds
The sale of similar products by the platform itself
We did not have of these difficulties
3. E-commerce purchases
During 2022, did this business make any e-commerce purchases?
During 2022, what was your business's expenditure on e-commerce purchases?
During 2022, which areas did your business make e-commerce purchases from?
UK
European Union countries
Other European countries
Africa
Australasia and Oceanic
Asia
The Americas and Caribbean
How much of the value in turnover on e-commerce purchases was spent in the following areas?
UK
European Union countries
Other European countries
Africa
Australasia and Oceanic
Asia
The Americas and Caribbean
During 2022, which customers located outside the UK did your business make e-commerce purchases from?
Private individuals
Public Authorities
Other businesses
How much expenditure on e-commerce purchases from suppliers located outside the UK was on the following type of sale?
Expenditure on e-commerce purchases from private
Expenditure on e-commerce purchases from public authorities
Expenditure on e-commerce purchases from other businesses
During 2022, what type of e-commerce purchases did your business make from suppliers located outside the UK?
Purchases of goods
Purchases of services
How much of the expenditure on e-commerce purchases from suppliers located outside the UK was on the following?
Expenditure on purchases of goods
Expenditure on purchases of services
How much of the expenditure on e-commerce purchases from suppliers located outside of the UK came from services that were digitally delivered?
During 2022, What platforms did your business use to make e-commerce purchases from suppliers located outside the UK?
Purchases through an app or website owned by another business
Other
How much of the expenditure on e-commerce purchases from suppliers located outside the UK was spent on each platform?
Expenditure on e-commerce purchases via an app or website owned by another business
Expenditure on e-commerce purchases via other platforms
4. Sales and purchases of digitally delivered services
During 2022, what was your business's turnover from the sale of services that were ordered non-digitally but were digitally delivered?
Turnover from the sale of services ordered non-digitally but digitally delivered to customers located in the UK
Turnover from the sale of services ordered non-digitally but digitally delivered to customers located outside the UK
During 2022, what was your business's expenditure on the purchase of services that were ordered non digitally but were digitally delivered?
Expenditure on purchases ordered non-digitally but digitally delivered from suppliers located in the UK
Expenditure on purchases ordered non-digitally but digitally delivered from suppliers located outside the UK
5. Digital intermediary platforms
During 2022, did your business provide a digital intermediary platform service?
During 2022, did your business charge fees to users of your digital intermediary platform?
During 2022, did your business charge fees to users of your digital intermediary platform?
During 2022, what was your business's income fees to users of your digital intermediary platform?
Income from fees charged to users located in the UK
Income from fees charged to users located outside the UK
During 2022, did users of your digital intermediary platform use your platform to sell their goods?
During 2022, what was the value of goods sold through your digital intermediary platform to each of the following customers?
Value of goods sold to customers located in the UK
Value of goods sold to customers located outside the UK
During 2022, did users of your digital intermediary platform use your platform to sell their services?
During 2022, what was the value of services sold through your digital intermediary platform to each of the following?
Value of services sold to customers in the UK
Value of services sold to customers located outside the UK
How much of the value of services sold to customers located outside the UK, came from services which were digitally delivered?
- Value of digitally delivered services to customers located outside the UK
During 2022, did your business pay a digital intermediary platform to sell your goods and services?
During 2022, how much did your business pay to a digital intermediary platform to sell your goods and services?
Back to table of contents6. Use of business software and cloud computing
Does your business use any of the following software?
Accountancy software
Customer Relationship Management (CRM) software
Enterprise Resource Planning (ERP) software
None of the business software specified in this list
During 2022, what was your business's expenditure on any software?
How much of the value of expenditure on software was on each of the following?
Expenditure on online accountancy software
Expenditure on Customer Relationship Manager (CRM)
Expenditure on E-commerce software
Expenditure on Enterprise Resource Planning (ERP)
During 2022, which of the following cloud computing services did your business purchase?
Computing capacity to run the business's own software
Customer Relationship Management (CRM) software
Email
Finance or accounting software applications
Software for hosting your business's databases
Office software
Storage of files
Other
7. Digital activities
When engaging in digital activities, did your business need to take any of the following actions to ensure compliance to regulations?
Adapted business plans or activities
Engaged with government
Engaged with regulators
Used legal resources
Other
What, if any, difficulties did your business face when ensuring compliance to regulations?
Compliance with regulations increased the cost of your activities
Compliance with regulations slowed down your ability to deliver your product or service
Difficulties complying with regulations required you to cease some activities
Difficulty understanding how or what regulations apply to your business
Other
Did not experience any difficulties
8. Information and Communication Technology (ICT) security
Does your business use any of the following ICT security measures?
Access control to business network
Encryption techniques for data, documents, or email
ICT risk assessment
ICT security tests
Keeping software and operating systems updated
Logging activities for security incidents
Offsite data back-up
Strong password authentication
User identification and authentication via biometric methods
Virtual Private network (VPN)
None of the security measures specified in this list